GoZupees Launches Bedrock — The First AI-Native Operating System Built for Mid-Market ISPs

LONDON — February 2026 — GoZupees (Silicon Biztech Limited) today announced the launch of Bedrock, the first AI-native operating system purpose-built for mid-market Internet Service Providers. Bedrock delivers 12 fully integrated BSS/OSS modules under a unified data model, designed to replace the fragmented patchwork of tools that ISPs serving 5,000 to 100,000 subscribers typically operate.

Unlike traditional SaaS platforms, Bedrock is deployed on the ISP’s own infrastructure. You own the system, the data, and the roadmap.

12 Modules, One Unified Platform

Bedrock ships with a complete operational stack spanning every critical ISP function:

• Product Catalogue — Define, version, and manage broadband plans, bundles, add-ons, and promotional pricing in a single repository
• GIS (Geographic Information System) — Map network assets, coverage areas, and serviceability with spatial intelligence baked into every workflow
• CRM — Unified customer records enriched with network context, usage data, and interaction history
• OMS (Order Management System) — Orchestrate the full order lifecycle from qualification through activation, with automated dependency checks
• Provisioning — Zero-touch provisioning across CPE, RADIUS, and network elements — triggered by order completion, not manual handoff
• RADIUS — Authentication, authorisation, and accounting fully integrated with subscriber management and billing
• Billing — Usage-rated and fixed billing with automated invoice generation, payment reconciliation, and dunning workflows
• NMS (Network Management System) — Real-time network monitoring with topology-aware alerting and performance baselining
• CMDB / EMS (Configuration & Element Management) — Track every device, port, and configuration change across the network with full audit trails
• ITSM — Incident, problem, and change management designed for ISP operations — not generic IT workflows
• Helpdesk — Customer support tooling with embedded AI assistance, knowledge base, and escalation automation
• FSM (Field Service Management) — Schedule, dispatch, and track field engineers with route optimisation and mobile task management

Maps to Your Existing Stack

Bedrock does not require a rip-and-replace migration. The platform is designed to map onto the systems ISPs already use, integrating with existing RADIUS servers, billing engines, and network management tools. ISPs can adopt modules incrementally, starting with the areas of greatest operational pain.

• No forced migration — coexist with legacy systems during transition
• API-first architecture — every module exposes RESTful endpoints for integration
• Unified data model — a single source of truth across all 12 modules eliminates data silos
• Self-hosted — runs on your infrastructure, your data stays under your control

Purpose-Built for the Mid-Market

Enterprise-grade BSS/OSS platforms are designed for operators with millions of subscribers and priced accordingly. Small ISPs are left cobbling together spreadsheets, open-source tools, and disconnected SaaS products. Bedrock fills the gap — delivering enterprise capability at mid-market scale and cost.

“Mid-market ISPs are the backbone of broadband competition, yet they’ve been invisible to the BSS/OSS industry. They deserve a platform that respects their scale without compromising on capability. Bedrock is that platform — integrated, AI-native, and built for operators who refuse to accept that ‘good enough’ tooling is the best they can get.”

— Aashi Garg, Co-Founder, GoZupees

Availability

Bedrock is available now for early-access deployments with UK-based ISPs. GoZupees is accepting applications from operators serving between 5,000 and 100,000 subscribers who are ready to consolidate their operational stack.

About GoZupees

GoZupees (Silicon Biztech Limited) is a London-based enterprise AI company building agentic AI solutions for telecom, ISP, financial services, and regulated industries. The company’s portfolio spans AI voice agents, network automation (NexOps), service assurance (Vigil), call intelligence, and Bedrock — the first AI-native operating system purpose-built for mid-market ISPs. GoZupees serves Tier-1 UK telcos and enterprise clients, delivering measurable operational cost reductions through AI agents that handle real customer interactions, not demos. For more information, visit gozupees.com.

Media Contact: GoZupees Communications press@gozupees.com