GoZupees Expands into Healthcare — Launches V.A.L, AI Receptionist for Veterinary Practices

LONDON — February 2026 — GoZupees (Silicon Biztech Limited) today announced V.A.L (Veterinary Assistance Liaison), an AI-powered receptionist built specifically for veterinary practices. V.A.L represents GoZupees’ first product outside the telecommunications sector, applying the company’s proven AI voice agent technology to the unique demands of animal healthcare.

V.A.L handles inbound calls 24 hours a day, 7 days a week — triaging emergencies, booking appointments, answering practice queries, and managing routine enquiries with a compassionate, professional tone that reflects the sensitivity required when pet owners are worried about their animals.

Why Veterinary Practices Need V.A.L

Veterinary receptionists are among the most stretched roles in healthcare. They manage a relentless volume of calls while simultaneously handling in-clinic check-ins, medication queries, and emotionally distressed pet owners. Missed calls mean missed appointments, delayed emergency care, and lost revenue.

V.A.L addresses this directly:

• 24/7 Emergency Triage — V.A.L assesses the urgency of every call using a veterinary triage protocol, escalating genuine emergencies to on-call staff immediately while reassuring owners whose situations can wait until the next available appointment
• Appointment Booking — Integrates with practice management systems to check availability, book appointments, send confirmations, and manage cancellations and rescheduling — without any receptionist involvement
• Compassionate Call Handling — Every interaction is conducted with warmth and empathy. V.A.L is trained to recognise emotional distress, adapt its tone accordingly, and provide reassurance — not robotic scripts
• Practice Information — Handles routine enquiries about opening hours, location, parking, services offered, pricing estimates, and vaccination schedules
• Post-Visit Follow-Up — Proactively contacts pet owners after procedures to check on recovery, remind about follow-up appointments, and collect feedback

Built on Proven Voice Agent Technology

V.A.L is built on the same agentic AI voice platform that GoZupees deploys for Tier-1 UK telcos — handling thousands of real customer calls every day. The underlying technology has been refined through millions of production interactions, delivering:

• Natural, conversational speech — not IVR menu trees
• Real-time intent recognition and contextual responses
• Seamless handoff to human staff when required
• Full call transcription and analytics for practice managers

First Non-Telco Vertical — More to Follow

V.A.L marks the beginning of GoZupees’ expansion beyond telecommunications into regulated, high-empathy verticals where AI voice agents can deliver transformative impact.

“Veterinary practices face the same challenge we solved in telecom — high call volumes, limited staff, and customers who need empathy and accuracy in equal measure. V.A.L isn’t a generic answering service with a veterinary skin. It’s purpose-built for the realities of animal healthcare — from emergency triage protocols to the compassion required when someone calls about a critically ill pet. This is what agentic AI looks like when you build it for the domain, not just the demo.”

— Aashi Garg, Co-Founder, GoZupees

Availability

V.A.L is available for pilot deployments with veterinary practices across the United Kingdom. Interested practices can contact GoZupees for a demonstration tailored to their specific workflows and practice management system.

About GoZupees

GoZupees (Silicon Biztech Limited) is a London-based enterprise AI company building agentic AI solutions for telecom, ISP, financial services, and regulated industries. The company’s portfolio spans AI voice agents, network automation (NexOps), service assurance (Vigil), call intelligence, and Bedrock — the first AI-native operating system purpose-built for mid-market ISPs. GoZupees serves Tier-1 UK telcos and enterprise clients, delivering measurable operational cost reductions through AI agents that handle real customer interactions, not demos. For more information, visit gozupees.com.

Media Contact: GoZupees Communications press@gozupees.com