GoZupees Launches Vigil — AI-Driven Network Service Assurance with Predictive Fault Detection

LONDON — October 2025 — GoZupees (Silicon Biztech Limited) today announced the launch of Vigil, an AI-driven network service assurance platform that delivers intelligent alarm correlation, automated root cause analysis, and predictive fault detection for telecom and ISP operators.

Vigil represents a fundamental shift in how network operations centres manage service quality — moving from reactive, alarm-driven firefighting to proactive, intelligence-led assurance.

The Problem: Alarm Fatigue and Reactive Operations

Modern telecom networks generate tens of thousands of alarms daily. Operations teams are overwhelmed by noise, unable to distinguish critical faults from transient events, and perpetually one step behind outages that erode customer trust and drive contact centre volume.

Traditional monitoring tools surface symptoms. Vigil identifies causes — before customers ever notice.

What Vigil Delivers

Intelligent Alarm Correlation

Vigil’s machine learning engine ingests raw network telemetry and condenses it into actionable intelligence:

• 50,000+ raw alerts reduced to approximately 50 actionable incidents — eliminating noise and surfacing what matters
• Temporal, topological, and semantic correlation across multi-vendor network estates
• Automatic grouping of related alarms into unified incident views

Automated Root Cause Analysis

• ML-driven fault localisation pinpoints the originating failure across complex dependency chains
• Historical pattern matching accelerates diagnosis by surfacing similar past incidents
• Reduces mean time to repair (MTTR) by removing manual triage from the critical path

Predictive Fault Detection

• Anomaly detection models identify degradation patterns hours before hard failures occur
• Trend analysis on key performance indicators flags capacity risks and emerging faults
• Proactive alerting enables preventive action — not just faster reaction

Outage Intelligence

• Real-time impact assessment quantifies the customer and revenue exposure of every incident
• Geographic and service-level visualisation for executive and operational stakeholders
• Post-incident analytics feed continuous improvement across network planning and operations

Results

Early deployments of Vigil have demonstrated measurable operational impact:

• Reduced MTTR across priority-one and priority-two incidents
• Faster incident identification — faults surfaced in minutes rather than hours
• 36% reduction in contact centre volume as proactive resolution prevents customer-initiated calls

“Network operations has been stuck in the same reactive loop for decades — wait for alarms, triage manually, fix what you can. Vigil breaks that cycle. By correlating thousands of signals into genuine insight and predicting faults before they cascade, we give operators the ability to protect customer experience rather than apologise for it.”

— Aashi Garg, Co-Founder, GoZupees

Availability

Vigil is available now for Tier-1 UK telecom operators and ISPs. Deployment timelines are typically 6–8 weeks, with integration into existing NMS, EMS, and ticketing systems supported out of the box.

About GoZupees

GoZupees (Silicon Biztech Limited) is a London-based enterprise AI company building agentic AI solutions for telecom, ISP, financial services, and regulated industries. The company’s portfolio spans AI voice agents, network automation (NexOps), service assurance (Vigil), call intelligence, and Bedrock — the first AI-native operating system purpose-built for mid-market ISPs. GoZupees serves Tier-1 UK telcos and enterprise clients, delivering measurable operational cost reductions through AI agents that handle real customer interactions, not demos. For more information, visit gozupees.com.

Media Contact: GoZupees Communications press@gozupees.com